The Up Company is committed to ensuring the privacy and security of your personal information. Because of that, this policy sets out where and how we collect your personal information, as well as your rights over any personal information we hold about you, and how to make a complaint. This Privacy Policy has been updated on 18 May 2018 in compliance with the General Data Protection Regulation.

Information about the company and website

The Up Company is based in the UK and registered in England. Our principal activity is providing consulting services for business owners regarding organisation development.

Our privacy policy in conjunction with our terms of use, covers The Up Company and its website.

  • Tel: +44(0)770382592
  • Email:
  • Website:

Providing Visitors with Anonymous Access

You can access our website home page and browse our site without disclosing your personal data.

The services and links of our Website

Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Automatic Collection of Information

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Opting out of Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Collection and Purpose Specification

We do not collect or use personal data for any purpose other than as part of contracted services and for testimonial or contact forms.

If you have requested our services, we will hold your details in order to provide these services. We will only use these details to provide the service you have requested and these are outlined in the Statement of Work.

The kind of personal information we hold will depend on the nature of each service or project, however, if you provide information that extends beyond the remit outlined in the Statement of Work we will request your consent to process it.

We will retain your information for as long as you are receiving our services and for up to a period of four years after to comply with applicable law and our legitimate interest.

Right to Access and Rectification

You have the right to access the personal information that we hold about you in many circumstances. This is called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to them, we will provide it free of charge.

Before providing personal information to anyone, we may ask for proof of identity and sufficient information about their interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

Right to erasure

You have the right to request us to delete or remove your personal data where there is no compelling reason for its continued processing, although, this can only be done under specific circumstances.

Right to restrict the processing

You have the right to restrict the data processing, however, this can only be done under specific circumstances.

Right to file a complaint

If you would like to exercise these rights, please contact Tim Harrison at

If you are not happy with how we have managed your personal information you can lodge a complaint directly to the Information Commission Officer (ICO) at

Disclosure and Visitor Choice

We do not disclose your personal data to any other organisations.

Confidentiality / Security

We take security measures to protect your personal data and Implementing access controls to each aspect of our information technology infrastructure.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law, other regulation or for funding purposes.

Access to the personal data we may hold about you

You can ask us whether we are keeping personal data about you upon request by sending an email to or calling this telephone number +44(0)7770382592.

We will provide you with a readable copy of the personal data which we keep about you, within a week – although we will require proof of your identity beforehand. We will provide the information at a charge of £12 including VAT. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified or amended. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.

Privacy Compliance

Our privacy policy is compliant with the United Kingdom’s Data Protection Act 1998 and GDPR.

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact: +44(0)7770 382592. If you are not satisfied with our response to your concern you may wish to contact Information Commission Officer (ICO) at



Use of The Up Company website constitutes agreement with the following terms and conditions. The Up Company – the trading name for Up! The OD Consultancy Ltd. maintains this website, and the information, documents and materials presented herein, for informational purposes only.

Site Use / Content Limitation

All content and software (if any) that is made available to view and/or download in connection with The Up Company, is owned by and is the copyrighted work of The Up Company or its clients. This means that copyright laws, which are governed by the Copyright Licensing Agency (CLA), protect it. Unless otherwise specified, The Up Company website is for your personal and non-commercial use. This means that you may copy, distribute, transmit, display and reproduce information from the website provided it is for personal use or educational use.

Copyright Notices

All contents of The Up Company website are copyright ©2017 The Up Company unless otherwise stated.


Information on this site is provided on an “as is” and “as available” basis. The Up Company makes every effort to ensure, but does not guarantee, the accuracy or completeness of the information on its website. Our goal is to keep this information timely and accurate. If errors are brought to our attention, we will try to correct them. The Up Company may add, change, improve, or update the information of the website without notice. The Up Company reserves its exclusive right in its sole discretion to alter, limit or discontinue part of this site. Under no circumstances shall The Up Company be liable for any loss, damage, liability or expense suffered, which is claimed to result from use of this site, including without limitation, any fault, error, omission, interruption or delay. Use of this site is at the User’s sole risk.

Information contained in this Website does not imply the expression of any opinion whatsoever on the part of The Up Company concerning the legal status of any country or territory or of its authorities.

The mention of specific companies or certain products does not imply that they are endorsed or recommended by The Up Company in preference to others of a similar nature that are not mentioned.

We make every effort to minimise disruption caused by technical errors. However some data or information on our site may have been created or structured in files or formats which are not error-free and we cannot guarantee that our service will not be interrupted or otherwise affected by such problems. The Up Company accepts no responsibility with regards to such problems (failure of performance, computer virus, communication line failure, alteration of content, etc.) incurred as a result of using this site or any link to external sites.

This site contains message and/or communication facilities and the User shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material;
  • Upload or attach files that contain software of other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents;
  • Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;
  • Upload, e-mail, transmit or otherwise make available unsolicited advertising of any goods or services, or conduct or forward surveys, contests, “spam” or chain letters; etc.

The User specifically acknowledges and agrees that The Up Company is not liable for any conduct of any other User, including, but not limited to, the types of conduct listed above.

This site may contain advice, opinions and statements from external Websites. Hyperlinks to non-The Up Company Internet sites do not imply any official endorsement of, or responsibility for, the opinions, ideas, data or products presented at these locations or guarantee the validity of the information provided. The sole purpose of links to other sites is to indicate further information available on related topics. The Up Company reserves the right to deny at its sole discretion any User access to this site or any portion thereof without notice. For site security purpose and to ensure that this Website remains available to all users, this website employs software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage and to detect other possible security breaches.

Linking to The Up Company Website

A User who maintains an external Website can include hyperlinks to The Up Company Website or to any of its pages on that external site, without having to ask permission. However, this use must not infringe the rights of The Up Company rights, in particular relating to its logo, acronym and intellectual property rights. A link should not be used for the promotion of an organisation or company, or of any commercial products or services.

Unlawful or Prohibited Site Use

You may not use The Up Company website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorised access to any restricted area/s of The Up Company, Website, other accounts, computer systems or networks connected to, or part of The Up Company computer network. This means that access through hacking, password mining or any other means is strictly forbidden.

Website Language

The Up Company is an organisation development consultancy business based in England, accordingly the website is provided as a marketing and information source/resource for customers or prospective customers in English speaking countries. With this in mind, the site has only been made available using the English Language.

This policy is subject to change and will be reviewed and updated from time to time by The Up Company.